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Frequently Asked Questions

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Our FAQs are designed to provide you with some answers to help you make an informed decision about entrusting us with your child’s care. We understand that choosing the right childcare is a significant decision, and we want to ensure you have the information you need to feel confident in your choice. Browse through our frequently asked questions to discover how we prioritize your child’s safety, well-being, and development at every step of their educational journey with us.

  • Are you licensed?
    Yes! Our license number is 343623263.
  • What ages do you accept?
    We accept ages 8 weeks to 5 years of age, or enrollment in Kindergarten. Care for school in-service days, before and after school, and school holidays, is available upon request for siblings of enrolled daycare children, and if space is available.
  • Do you have Full Time and Part Time Care?
    Yes! Please reach out to us to check availabily for your child's age group.
  • What are your hours?
    Monday to Friday 7:30 a.m. to 5:30 p.m.
  • How many children are in your care?
    We have the ability and resources to care for up to 14 children. However there are licensing regulations for each age group (Infants, Toddlers/Pre School, Elementary). Please contact us to check availability for your child's age.
  • What is my first step to enroll?
    Schedule a tour to see everything that we have to offer and how we are able to meet your child care needs.
  • Is there a waitlist?
    Depending on the age of your child, we may have a waitlist. To be placed on the waitlist, please contact us to schedule a tour.
  • What does your day look like?
    Our Day: Drop Off/Health Check beginning at 7:30 a.m.
  • What are your rates?
    Our rates are competitive with other Family Child Care Homes in the area. We proudly accept subsidized* payments from Child Action, Cal-Works, Placer County Office of Education, and Children's Home Society. Parents are responsible for the difference between our rates and the subsidized rate. • Infant: 0 months to 23 months: $300/week • Toddler/Preschool: 2 years to 5 years 11 months: $275 • All Ages: Part Time/Drop-in Care is $65 per day/child. Part time care is 3 days or less per week. *Subsided payments cover a large percentage of our rates, and are paid up to 15 days after the close of the month (ex: payment for the month of May is paid to the provider around June 15). To help offset our daily ongoing costs, the parent portion (our rate - subsidy) is due weekly.
  • What does my child need?
    Parents provide breast milk, labeled and dated, diapers, and a couple changes of clothing. We provide food, formula, wipes and FUN!
  • What is your payment policy?
    Invoices are prepared and sent at the beginning of your scheduled week and are due on the 1st day of weekly care unless other arrangements have been made. A late fee of $25 will be applicable if payment is not received by 7:30 a.m. on day 2 of care. Excessive late payments will result in IMMEDIATE TERMINATION of care. • Parents will not be penalized for drop off or pick up outside of business hours IF previous arrangements have been made. • A courtesy call is appreciated if you are running more than 5 minutes later than usual drop-off and pick-up times, or after the close of business. • Late pick-up will be charged $1 per minute after close of business and is due at the time of pick-up. • Preferred payment method is ZELLE. ePay (Stripe) is available on invoices but has a usage fee of $1. If using credit/debit, an additional 2.95% is charged. There is no additional charge for ACH. The ePay fees paid by parents is charged by the bank if they use credit/debit card and are not included on invoices or statements.
  • When are you closed and do you charge?
    Kid-Ventures Childcare charges 100% of contracted rate for the following 8 holiday closures: *New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day & Black Friday *Christmas Eve & Christmas Day *We may consider additional un-paid days off when Christmas and New Years falls mid-week. Parents will be notified months in advance, and can also review planned closure dates on our Brightwheel Calendar.
  • Do I have to pay when my child is sick or on vacation?
    Short answer is YES! A courtesy call or message is greatly appreciated if you will be absent, late, or picked up early. This helps us to plan our meals and activities daily. Our contract stipulates that families will receive 3 days non-paid absences per calendar year, after 12 consecutive months of care. Here’s why: Reserved Spot: Even when your child is not present, your payment ensures their spot is reserved in the daycare. We have a limited capacity, and each spot is a portion of our expected income, crucial for operational stability. Fixed Operating Costs: We have fixed operating costs such as food, utilities, staff salaries, and insurance. These costs remain constant regardless of whether a child is present. Your fees contribute to these ongoing expenses, ensuring the daycare can continue providing quality care at a resonable cost. Staffing and Resource Planning: We plan our staffing, curriculum, activities and resources based on enrolled children, not daily attendance. Your fees support this planning, ensuring adequate staffing and resources for all children.
  • Do you take vacation?
    Yes! Provider may take up to 2 non-consecutive weeks (10 business days) of vacation each calendar year at 100% of the contracted rate. Parents are notified months in advance and can also review planned closures in Brightwheel calendar. Vacation policies are crucial for several reasons: Staff Rest and Retention: Regular breaks help maintain staff well-being and reduce burnout, ensuring your child is always cared for by rejuvenated and attentive staff. Maintenance and Upgrades: Closures allow for essential maintenance and updates to the daycare facility, ensuring a safe and stimulating environment for children. Predictability for Parents: Defined vacation days allow parents to plan alternative care arrangements or family time accordingly.
  • When should my child stay home?
    It is not always easy to decide if a child should remain at home due to an illness. Children in attendance are expected, with few exceptions, to participate fully in childcare activities. A child who is too ill to remain in care will be isolated from the other children. The parent will be notified of their child’s illness and will be required to pick up their child within 60 minutes Children who are exhibiting the following symptoms will be sent home or should remain home for a full 24 hours after symptoms have cleared: Fever of 100 degrees or higher: this signals an illness may make a child uncomfortable and unable to function well in childcare. Vomiting, diarrhea or severe nausea: these are symptoms that require a child to remain at home until a normal diet is tolerated the night before and the next morning. Rashes: rashes or patches of broken, itchy skin should be examined by a doctor if it appears to be spreading or not improving. Children with communicable diseases shall not attend childcare. Examples of communicable diseases include but are not limited to Chicken Pox, Influenza, Pink Eye, Mumps, Strep Throat, Impetigo, Lice, Measles, Whooping Cough, Scarlet Fever. It is important that you notify the provider if any medication has been administered to your child within the last 24 hours. Should there be a medical emergency it is crucial to report whether the child is on medication. All prescriptive and non-prescriptive medications (including diaper rash creams and sunscreens) that need to be administered at childcare by the provider requires that the parent complete an Authorization to Administer Medication Form.
  • Do I need to send lunch and snacks?
    No! We gladly provide, breakfast, morning snack, lunch and afternoon snack.
  • What is your termination policy?
    Our contract may be terminated by either the parent/guardian or provider by giving 2 weeks written notice in advance of the ending date. *Payment by parent/guardian is due for the notice period, even if the child is absent. Reasons for provider termination may include but are not limited to: failure of parents/guardians to pay failure of parent/guardian to complete required forms lack of parent cooperation inability of the child to adjust to childcare/inability of provider to meet the child’s needs failure of parent to abide by contract/policies In some cases, immediate termination may be necessary. Some reasons for immediate termination may include, but are not limited to, failure for a parent to pay required fees, health or safety reasons of the children in care. Communication between parents and the provider is very important. Termination due to any of these reasons would be a last resort of parents/guardian and provider being unable to resolve the issue together. *Note: Termination of care for a child(ren) by the provider will not be paid by parent during the termination period. Termination of care for a child(ren) by the parent will be paid for the termination period.
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